RAD MARKET By BLACKMORAL

menu

カート ログイン

HELP

We have compiled a list of how to use RAD MARKET By BLACKMORAL, FAQ and answers. Please use this list to confirm.

  • [How to order]

    • How to order products

      1 Within RAD MARKET, there are two memberships: the GazettE fan club HERESY members and RAD MARKET members.

      <For fan club HERESY members>

      Enter your HERESY membership number and password to log in.

      <For RAD MARKET members>

      Enter your E-mail address and password to log in.

      * For first time users, please register from the “new member registration” page.

      After reading the terms & conditions, if you agree with the contents, please click on “agree and register”.

      * If you do not agree to the terms & conditions, you may not purchase products. Thank you for your understanding.

      After entering your order information from the membership registration page, advance to the “confirmation page” and complete your registration. After registering, please login. A membership service is a free service that allows users to conveniently shop.
      It has convenient functions such as eliminating the needs for entering information such as addresses every time you shop, as well as provides an order history.

      2 Select a product from the product list.
      When you click on a product image, you can confirm the product details, such as the product, quantity, and price.

      3 When you have decided on a product, select the quantity and click “add to cart”, which then allows you to confirm the products, quantities, and prices of items in your cart. Data will be retained in the sight for a certain period of time.
      * The product image is for reference only. The color and shape of the actual product may differ. Thank you for your understanding.

      4 When all desired products are in the cart, after confirmation of the contents, click on “proceed to purchase”, and advance to the login page.

      5 When you login, confirm the shipping address and click “ship to selected address”.
      * For fan club HERESY members, the shipping address will be the address registered with your HERESY account

      6 Select a payment method and delivery time.
      Furthermore, if there are any inquiries, feel free to enter them and click “next”.

      7 At the order confirmation screen of the contents, your purchase statement, shipping and handling fees will be automatically calculated to provide a total amount (tax included).
      After final confirmation, click “next”.
      * For those who have selected convenience store settlement, select a convenience store of your choice, and click “settlement at the selected convenience store”.
      After completing your order, you will be notified of the convenience store settlement information.
      When the order complete screen is displayed, your order has arrived at the RAD MARKET By BLACKMORAL site.

      8 Order confirmation
      When you complete your order, an order confirmation E-mail will be sent to your registered E-mail address, and your order is complete. The order confirmation E-mail is sent automatically, so depending on your spam filter, you may not receive the E-mail.
      If you do not receive the E-mail, there are errors in the content, or you would like to edit the content, please contact us via the inquiry form.

      * Cautionary notices
      Products are available while supplies last. We ask for your understanding if stocks run out. Furthermore, depending on the product, there may be a purchasing limit. Thank you for your understanding.

      * Cancellations and changes are not accepted regardless if the product has not been shipped yet. When purchasing, please confirm the contents thoroughly to prevent any mistakes.

  • [Regarding orders]

    • Q. What happens when I cancel an order when paying via credit card?

      • A. [Precautions for the credit card payment screen]
        If the following occurs on the settlement page, the settlement will not have been completed.
        ・Closing the settlement page before the settlement has been completed
        ・Clicking your browser’s “return”, “reload”, or “refresh” buttons.
        ・When credit cards are not available for use
        ・When a communication failure occurs

        If you cancel an order while paying via credit card]
        If you do not complete your settlement while shopping, the credit card settlement will not be completed. However, the credit card system will temporarily confirm the settlement before advancing to the settlement page. Please be assured that all temporarily settled orders will automatically be cancelled, and payments etc. will not occur.

    • Q. Can I order by telephone, fax or E-mail?

      • A. All RAD MARKET orders will be accepted from PC or smartphone only.
        We do not accept orders by telephone, fax, or E-mail. Please be aware.

    • Q. I haven’t received an order confirmation E-mail/I am concerned if my order has been completed

      • A. After completing your order, an order completion E-mail will be sent to the address “info@rad-blackmoral.com”.
        If you do not receive an order acceptance confirmation E-mail, either your have entered the wrong E-mail address, or you have set a spam filter, or have set the domain.
        For users who have set spam filter settings or have specified a domain, please change your settings to allow “rad-blackmoral.com” E-mails.
        Even if you do not receive an order confirmation E-mail, if you have a purchase history in the “MY page”, then your order has been completed. Even if you do not receive an order confirmation E-mail, if your order status is recorded in your purchase history, then your order has been completed. If you do not receive an order confirmation E-mail, please confirm your purchase history.

    • Q. Products have gone missing from my cart.

      • A. There are two possibilities regarding items being removed from your cart.
        Even when items placed in your cart disappear, we do not guarantee the product will be replaced or complemented, nor do we guarantee purchase. Thank you for your understanding.
        ① Due to the structure of the system, items are automatically removed after an hour passes since products are placed in the cart.
        ② When there is some sort of problem in the signal between the system and the user’s computer, which results in customer order information to be interrupted, and cart information must be cleared.

  • [Regarding shipping]

    • Q. I ordered twice. Is it possible to have them packaged together?

      • A. Because items are shipped per order, we do not accept the consolidated packaging of products after ordering. If you wish to have items delivered in one shipping, then please order all desired items at once.

  • [Regarding membership registration]

    • Q. Can I shop without registering as a member?

      • A. To purchase products, you must register as a member (free) with RAD MARKET.
        For users who have not completed their membership registration, services will be available for use after registration.
        (Pre registration of new membership registration is available before shopping.)

        *Fan club HERESY members will not be required to register with RAD MARKET.

    • Q. Does it cost money to register with RAD MARKET?

      • A. RAD MARKET membership registration is free.

    • Q. What is the difference between a “RAD MARKET member” and a “fan club HERESY member”?

      • A. Within RAD MARKET, there are limited products available only to members of the GazettE fan club HERESY.

    • Q. I don’t know by membership number for fan club HERESY.

      • A.Please refer to your membership card.
        For those who have forgotten their membership number, please visit the “Click here if you have forgotten your membership number” section of the login page for the HERESY website.

        <Inquiries>
        Please contact us via the inquiry form in the fan club HERESY website.

    • Q. If I am a member of the fan club HERESY, can I still purchase products without registering with RAD MARKET?

      • A. After membership registration with fan club Heresy, by logging in to RAD MARKET, membership data of the fan club HERESY will be carried over, making members also a member of RAD MARKET.
        It is not necessary to register with RAD MARKET separately.
        For users who would like to register with fan club HERESY, please register at the HERESY site.

        HERESY:http://fanclub.pscompany.co.jp/thegazette/

    • Q. I want to use the site from both my computer and smartphone. Do I have to register both my E-mail address as well as my smart phone E-mail address with RAD MARKET?

      • A. RAD MARKET is available for both computer and smartphone via one ID (login E-mail address). Regardless of whether your registered ID (login E-mail address) is your smart phone’s E-mail address, you may still login from your computer with the same ID (login E-mail address).
        Furthermore, if your registered ID (login E-mail address) is your E-mail address, you may still login from your smart phone with the same ID (login E-mail address).
        Furthermore, in situations such as if you register both E-mail addresses and smart phone E-mail addresses, or if you have multiple ID’s (login E-mail addresses), your purchase content/history will not be consolidated. Thank you for understanding.

    • Q. I registered the wrong information for my membership registration.

      • A. Members of the fan club HERESY
        From the HERESY site’s login page, by enter your HERESY membership number and password, and edit the items in question from the MY page.
        After editing, when you login to RAD MARKET, your HERESY membership data will be carried over, and all edits made to your membership information will be reflected.

        A. Members of RAD MARKET
        Edits can be made from the MY page by logging into RAD MARKET.

  • [Regarding the login and MY page]

    • Q. I can’t log in.

      • A. If you cannot log in, the following reasons may apply. (Members of fan club HERESY)

        (1) You entered your HERESY membership number or password incorrectly.
        Please enter your HERESY membership number (excluding H) in half-size alphanumeric characters. Please confirm that you have entered your membership number and password correctly. (Example: caps, or full size alphanumeric characters, etc.)
        If you have forgotten your password, please visit the HERESY login page and click “click here if you have forgotten your password”.

        A. If you cannot log in, the following reasons may apply. (Members of RAD MARKET)

        (1) You entered your E-mail address incorrectly.
        Please enter your registered E-mail address in half-size alphanumeric characters.
        If you have forgotten your E-mail address, please contact us via the inquiry page.
        (2) You have entered your password incorrectly If you have forgotten your password, please reset your password.


        <How to reset your password>
        You can reset your password from the “click here if you have forgotten your password” section of the login page.

        1 Enter your registered E-mail address and name.

        2 A reset page URL will be sent to your registered E-mail address.

        3 Access the reset page and enter a new password.

        4 After you enter a new password, click the “reset” button.

    • Q. I am a member of fan club HERESY. My E-mail address, address, and phone number have changed since I ordered.

      • A. Fan club HERESY membership information is carried over to RAD MARKET, so membership information cannot be changed from RAD MARKET. To edit your registered information, please visit the MY page in the fan club HERESY site. Furthermore, delivery addresses will not be changed even if you edit your HERESY membership information.
        If you wish to change your delivery address before the product arrives, please make sure to contact us via the “inquiries.” (Depending on the situation, we may not be able to respond. Thank you for understanding.)
        *Before contacting us, please make sure to complete your edits of your HERESY membership information.
        Please be aware that if you do not contact us, the products will be delivered to the address registered prior to editing, and re-delivery fees may be charged at your expense.

    • Q. I am a member of RAD MARKET. My E-mail address, address, and phone number have changed since I ordered.

      • A. Products will be delivered to the address designated when ordering. Because of this, edits to your membership information on RAD MARKET will not be reflected to the delivery address.
        If you wish to change your delivery address before the product arrives, please make sure to contact us via the “inquiries.” (Depending on the situation, we may not be able to respond. Thank you for understanding.)
        Please be aware that if you do not contact us, the products will be delivered to the address registered prior to editing, and re-delivery fees may be charged at your expense.

  • [Regarding shipping]

    • Q. When will my products arrive?

      • A. It depends on the product, so please confirm the information described in the product page.
        ■Preorder products
        Products designated as “preorder product” have a predetermined delivery scheduled date.
        Please confirm the delivery date in the product details.

    • Q. Will I receive an E-mail when products are shipped?

      • A. After your order has been completed, we will send an order completion E-mail from the address “info@rad-blackmoral.com”. If you do not receive this E-mail, you may have entered your E-mail address incorrectly.
        Please set your filter settings to allow E-mails from “rad-blackmoral.com” to be received.

        [Regarding long-term absence and refusal of acceptance]
        After being returned to the delivery center, if a product has been stored for 1 month, it will be cancelled and cannot be re-delivered.
        Furthermore, please be aware that cancelled items will not be refundable. (Round-trip shipping actual expenses and handling costs will occur.) For delivery to over sea, term of absence will be depend on post office each country.
        Products will be disposed of by the delivery companies, so please order again.
        *You will not be notified if products have been returned to RAD MARKET due to long term absence, refusal of acceptance, or unknown addresses, etc. Thank you for your understanding.
        *If refusal of acceptance or the refusal of acceptance due to customer circumstances such as long-term absences continues, then usage may be limited by RAD MARKET’s discretion. Thank you for understanding.

    • Q. Can I ship overseas?

      • A. Shipping is available both domestically and overseas.

    • Q. I have 2 RAD MARKET ID’s (login E-mail addresses), and I would like to have my order history consolidated.

      • A. Order histories will not be consolidated even if you have multiple ID’s (login E-mail addresses).

    • Q. What is the source address of E-mails from RAD MARKET?

      • A. The source domain is “info@rad-blackmoral.com”.

        RAD MARKET sends notifications to customers regarding orders from the above E-mail address.
        If you have set filters to your E-mail address, please change your filter settings to allow E-mails from the above domain to be accepted.

        *Order history, delivery status, and convenience store settlement numbers can be confirmed from the “MY page”.
        If you do not receive an E-mail, please check your “MY page”.

  • [Regarding the products]

    • Q. The products were defective/The product I received is not what I ordered

      • A. If you find a defection in the product, or if you have received a product different from what you have ordered, we will replace the product if it is in stock. If the product is out of stock, we will give a refund.
        Furthermore, defective products and products damaged during shipping will be replaced after we have confirmed the product. Please contact us within 5 business days of the arrival of the product.

    • Q. I want to cancel my order.

      • A. We do not accept any cancellation or changes in orders even if the product has not been shipped yet, so please be careful when ordering.

    • Q. Can I return products or have them replaced?

      • A. By to the terms & conditions, we do not accept any returns or replacements due to customer conditions. Thank you for understanding.
        Regarding replacements as in situations listed above, please contact us within 5 business days of the arrival of the product.

        [Attention]

        ・We do not replace, cancel, or accept returns of products that have been used or have been damaged due to customer circumstances.

        ・Damage to the packaging meant to protect the product will be exempt. Please be aware.

        ・We do not replace or accept returns of products after 5 days from arrival.

        ・When returning products, please include all included items.

        ・All shipping fees for returns regarding defective products or the delivery of items different than ordered will be covered by RAD MARKET.

        ・Regarding the replacement of defective products or products that have been delivered differently than ordered, please contact us via “inquiries”. If you return items without contacting us first, there may be a delay in response. We thank you for your understanding in advance.

    • Q. Damages to the packing box

      • A. Only the product will be subject for replacement.
        Any damages to the packing box for transport, or product packaging meant for protecting the product will not be subject for replacement.

    • Q. Can I replace the size?

      • A. We do not accept any cancellations, changes in quantity, size, color, or additions due to the customer convenience after the order has been completed.
        Please confirm the contents before ordering.
        Please check the sizing before ordering.

  • [Regarding payments]

    • Q. How much does shipping cost?

      • A. Shipping cost is different depends on the country to ship and the weight of the package. The shipping cost will be automatically calculate and add to your final payment when you make an order.

    • Q. How can I make payments?

      • A. Credit card payment only. Please see the following.

        【Credit card】
        Usable credit cards are JCB, VISA, MASTER, AMEX, and DINERS.
    • Q. I haven’t received a payment completion E-mail.

      • A. When your payment has been completed, the payment date and time will be listed under your purchase history in your “MY page”.